Terms of Service

1. Who We Are and Agreement to These Terms

These Terms of Service ("Terms") are an agreement between you and Agentic Tech LLC, a Georgia (USA) limited liability company ("Agentic Tech," "we," "us," or "our"). We operate agentic-plugin.com (the "Website") and make the Agent Builder WordPress plugin.

"You" means the person using the Services, or the company or organization on whose behalf that person uses them. If you accept these Terms for an organization, you confirm that you have authority to bind it.

How you accept these Terms. Where we provide a service to you, such as creating an account, buying a Pro or marketplace licence, activating a licence key, signing up for the hosted Agentic AI service, joining the marketplace as a developer or joining the affiliate programme, we will ask you to accept these Terms by ticking a box or clicking a button. We keep a record of which version you accepted and when. By browsing the Website you also agree to these Terms for your use of the Website. If you do not agree, do not use the Services.

These Terms include, by reference, our Privacy Policy, Refund Policy, Cookie Policy and, where they apply to you, our Marketplace Developer Terms and Affiliate Terms.

Please read Section 18 (Dispute Resolution) carefully. It requires most disputes to be resolved by binding individual arbitration rather than in court, waives class actions and jury trials, and explains how you can opt out within 30 days.

You must be at least 18 years old (or the age of majority where you live, if higher) to use the Services.

2. The Services

The "Services" are everything we provide, including:

• Agent Builder (free editions): the free plugin published on WordPress.org and the self-hosted edition downloadable from the Website. Both are free software licensed under the GNU General Public License, version 2 or later (GPL).
• Agent Builder Pro: a paid add-on. Its code is also licensed under the GPL. What you pay for is a licence key that gives access to updates, support and any hosted features for the licence term.
• Hosted Agentic AI service: our optional hosted AI service for chat, image, voice and video features (for example chat.agentic-plugin.com, imagegen.agentic-plugin.com, tts.agentic-plugin.com and videogen.agentic-plugin.com), paid for with prepaid credits.
• Marketplace: a marketplace on the Website where independent developers offer AI agents and buyers purchase licences for them.
• Affiliate programme: a programme through which approved affiliates earn commissions for referrals.
• The Website and our documentation, accounts and support.

We may change, add or remove features of the Services. If we discontinue a paid Service before the end of a period you have already paid for, we will offer a pro-rated refund or credit for the unused part.

3. Accounts

Some Services require an account. You agree to give accurate information, keep your login details secure, and tell us promptly at [email protected] if you believe your account has been used without your permission. You are responsible for activity under your account, except activity caused by our own failure to keep our systems secure.

4. Open-Source Code and What Our Licences Cover

4.1 The code is GPL

Agent Builder, including the Pro add-on, is licensed under the GPL, version 2 or later. Nothing in these Terms limits the rights the GPL gives you over that code. You may use, study, modify and redistribute the code as the GPL allows, including for commercial purposes. If anything in these Terms conflicts with the GPL as it applies to the code, the GPL wins.

4.2 What a paid licence covers

A Pro licence or marketplace agent licence gives you a licence key. The licence key entitles you, for the licence term and up to the number of sites stated at purchase, to:

• automatic updates delivered from our servers;
• support from us (or, for marketplace agents, from the developer, as described in Section 11); and
• any hosted features linked to that licence.

These Terms' licence conditions apply only to licence keys, updates, support and hosted services, never to the GPL code itself. You may not share, publish, resell or use a licence key beyond its site limit, or try to obtain updates, support or hosted services without a valid key. If you do, we may deactivate the key and stop providing those services.

4.3 Our names and logos

The GPL does not grant rights to our trademarks. "Agentic," "Agent Builder," our logos and our branding may not be used in a way that suggests we made, endorse or support your product without our written permission. If you distribute a modified version of the code, please give it a different name.

4.4 Your content

You keep ownership of the content you submit to the Services. You give us permission to host, copy, process and display it only as needed to provide and support the Services to you.

5. AI Agents: You Are the Operator

Agent Builder lets you set up AI agents that act inside your WordPress site. Please read this section carefully.

• Agents act on your instructions. Depending on how you configure them, agents can create, edit and delete posts, pages, settings, files, users and other data on your site, and can send messages or take actions in outside services you connect. You decide which agents to enable, which tools and permissions they have, and which mode they run in.
• Agents can be wrong. AI models are run by third parties and produce output by prediction. They can misunderstand instructions, produce inaccurate, incomplete, offensive or infringing content, and take actions you did not intend.
• Agents can be manipulated. Content an agent reads, such as a web page, an email, a comment, a file or a form submission, may contain hidden instructions designed to mislead it ("prompt injection"). No current technology fully prevents this.
• You approve and are responsible for what agents do. You are responsible for reviewing what agents propose, for what you approve, for the settings and modes you choose, and for the results of agent actions on your site and in connected services, including their effect on your visitors, customers and other third parties.

5.1 Safety features reduce risk; they are not guarantees

Agent Builder includes safety features such as risk ratings for tools, Supervised mode (the default), in which actions that change your site wait for your approval, approval rules, a tamper-evident activity log, automatic snapshots taken before changes (the most recent three per tracked table) with restore, and an Emergency Stop. These features are designed to reduce risk. They do not guarantee that an agent will never make a harmful change, that every change can be undone, or that the log or snapshots will be complete. They cover only the data they are designed to track.

They do not replace your own backups. You are responsible for keeping regular, independent, full backups of your site and for testing agents, new tools and configuration changes on a staging site before using them on a live site.

5.2 Autonomous mode

If you switch an agent to Autonomous mode, it can run tools rated low-risk without asking you to approve each action. You choose to enable Autonomous mode and accept the added risk of actions taken without your review. We may ask you to confirm that you understand these risks the first time you enable Autonomous mode or connect an outside service, and we keep a record of that confirmation.

5.3 Automated and scheduled tasks

Scheduled tasks, event listeners and similar automations run without you being present. You are responsible for monitoring them, and for the actions and AI-provider costs they generate.

6. AI Providers

6.1 Bring your own key

You can connect Agent Builder to an AI provider using your own account and API key, including OpenAI, Anthropic, Google Gemini, xAI, DeepSeek, Mistral, Meta Llama API, Cohere, Kimi (Moonshot AI), OpenRouter, or a local model you run yourself through Ollama. In that case, your prompts, site content sent to the model, and the model's responses travel directly between your server and that provider under your own account. We do not receive them. Your use of each provider is governed by that provider's own terms, usage policies and privacy practices, which you are responsible for reviewing and following.

You are responsible for all charges from your AI provider. Any token counts or cost estimates shown in the plugin are approximations based on published pricing and may not match your actual bill. We cannot see or control your provider account, billing or spending limits. Set spending limits and alerts with your provider before enabling automated or high-volume features.

We are not responsible for the availability, accuracy, behaviour, pricing or policy changes of any third-party AI provider.

6.2 Hosted Agentic AI service

If you use our hosted Agentic AI service instead of your own key, these additional terms apply:

• Providers we use. Requests are processed by Google (Vertex AI / Gemini models) and, for some voice features, xAI. If you use background-music features, the music search terms are sent to Jamendo. These providers' own use policies, including Google's Generative AI Prohibited Use Policy, apply to content you generate. Google may apply safety filters and abuse monitoring, and images generated through Google's models may carry an invisible SynthID watermark.
• Prepaid credits. The service is paid for with prepaid credits, which are used up as you make requests. The credit cost of each type of request is shown in the plugin or on the Website and may change for future purchases. Credits have no cash value, cannot be transferred, and are refundable only as stated in our Refund Policy.
• No service level. The hosted service is provided on a best-efforts basis. We do not offer a service-level agreement or uptime guarantee, and requests may fail, be delayed, be filtered, or be rate-limited.
• What we keep. For hosted chat we do not store the text of your prompts or responses; we keep only usage records (model, token counts, credits used, status and timestamps). For image and video generation we keep the first 2,000 characters of the prompt, which is deleted automatically after 30 days. See our Privacy Policy for details.
• Acceptable use. The acceptable use rules in Section 8 apply. We may suspend hosted access, without refund of credits used, if we reasonably believe it is being used in breach of them or of our providers' policies.
• Generated output. AI-generated content may not be protected by copyright in some places and may resemble existing material. You are responsible for reviewing output, obtaining any rights you need, and complying with the law before you publish or use it commercially.

7. Connectors and Outside Services

Agent Builder Pro can connect agents to outside services, such as Stripe, PayPal, HubSpot, Notion, Canva and Zapier through MCP or OAuth connectors, and to messaging channels. When you connect an outside service, you authorise your agents to act in it with the permissions you grant.

Actions taken through connectors, including messages sent, records created or changed in a CRM, and payments, refunds or other financial transactions, are your actions and your responsibility. Outside services are governed by their own terms; we do not control them and are not responsible for their availability, security or conduct. Grant connectors only the permissions an agent needs, and use test or sandbox accounts while setting them up.

8. Acceptable Use

You may use the Services only lawfully. You must not use the Services, including any agent, hosted AI feature or connector, to:

• break any law, or infringe anyone's intellectual property, privacy or other rights;
• send spam or unsolicited bulk messages, or carry out phishing, fraud, scams or impersonation;
• create or share child sexual abuse material, non-consensual intimate imagery, or content that harasses, threatens or promotes violence against people;
• create deceptive synthetic media (such as deepfakes) intended to mislead or harm, or disinformation intended to cause harm;
• make automated decisions with legal or similarly significant effects on people (for example about credit, employment, housing or insurance) without the human review and notices the law requires;
• distribute malware, or attack, probe or overload our systems or anyone else's (security research reported under Section 17 is welcome);
• get around licence-key checks, credit metering, rate limits or access controls on our hosted services and servers; or
• resell or share access to the hosted Agentic AI service, or use it to build a competing AI service, without our written permission.

We may investigate suspected breaches and suspend or limit access to our hosted services, accounts, licence keys or marketplace listings while we do. These rules restrict your use of our services and accounts; they do not restrict your GPL rights in the code.

9. Payments, Renewals and Refunds

Prices are shown at checkout in US dollars. Payments are processed by Stripe; we do not store your full card details. You are responsible for any taxes that apply to your purchase unless we collect them at checkout.

Renewals. Licences and credits bought through our checkout are one-time payments. They do not renew automatically, and we will not charge you again unless you make a new purchase. A licence stays active for the term shown at purchase (currently one year for annual licences); after it ends, the code keeps working under the GPL, but updates, support and hosted features linked to the key stop until you buy a new licence.

Donations. Donations are voluntary, have a $5 minimum, are one-off payments (we do not offer recurring donations), and do not purchase any goods or services.

Refunds. Refunds are handled under our Refund Policy. If you have a billing problem, please contact [email protected] before disputing a charge with your bank, so we can try to fix it quickly.

10. Privacy and Data

How we collect and use personal data is explained in our Privacy Policy, our GDPR Policy and our list of subprocessors.

When you use Agent Builder on your own site, you control your site and decide what personal data your agents process and which AI provider receives it. For that data you are the controller (or the equivalent under the law that applies to you), and you are responsible for giving your visitors any required notices, getting any required consents, and meeting your own legal obligations.

11. Marketplace

The marketplace lets independent developers offer AI agents. Agentic Tech collects payment for marketplace purchases through Stripe and passes the developer's share to them; agents are reviewed before they are listed.

• Buyers: Marketplace agents are created by independent developers, not by us, unless we say otherwise on the listing. Check each listing's description, requirements (such as an AI provider key) and compatibility before you buy. Support and updates for a marketplace agent come from its developer. Our review of an agent before listing is limited and is not a guarantee that the agent is secure, accurate or fit for your purpose. Sections 5 to 8 apply to marketplace agents in the same way as to any other agent. Refunds follow our Refund Policy.
• Developers: Selling on the marketplace is governed by our Marketplace Developer Terms, which you must accept before submitting an agent, and by Stripe's connected-account terms.

12. Affiliate Programme

Participation in the affiliate programme is governed by our Affiliate Terms, which you must accept when you apply.

13. Disclaimer of Warranties

THE SERVICES, INCLUDING THE PLUGIN, THE HOSTED AGENTIC AI SERVICE, MARKETPLACE AGENTS, CONNECTORS AND ALL AI-GENERATED OUTPUT AND AGENT ACTIONS, ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, AGENTIC TECH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE; THAT AI OUTPUT OR AGENT ACTIONS WILL BE ACCURATE, LAWFUL, SAFE OR WHAT YOU INTENDED; THAT SAFETY FEATURES (INCLUDING APPROVALS, RISK RATINGS, SNAPSHOTS, RESTORE, THE ACTIVITY LOG AND EMERGENCY STOP) WILL PREVENT OR REVERSE ANY CHANGE OR LOSS; OR THAT THIRD-PARTY AI PROVIDERS, CONNECTED SERVICES OR MARKETPLACE AGENTS WILL PERFORM AS DESCRIBED. YOU ARE RESPONSIBLE FOR YOUR OWN BACKUPS AND FOR TESTING ON A STAGING SITE.

The GPL also states that the code is provided without warranty. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AGENTIC TECH AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, OR COSTS OF REPLACEMENT SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, INCLUDING ANY ACTION TAKEN OR CONTENT PRODUCED BY AN AI AGENT, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100.

These limits apply whatever the legal theory (contract, tort including negligence, product liability or otherwise) and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, such as liability for fraud, gross negligence or wilful misconduct, or for death or personal injury caused by negligence.

15. Indemnity

You will defend, indemnify and hold harmless Agentic Tech and its owners, officers, employees and contractors from third-party claims, and the resulting losses, damages, fines and reasonable legal fees, arising out of: (a) your use of the Services, including actions taken by agents you configured or approved and actions taken through connectors you enabled; (b) content you or your agents create, publish or send; (c) your breach of these Terms or of law; or (d) your infringement of anyone's rights. We will tell you promptly about any such claim, let you control the defence (though we may join with our own counsel at our expense), and you will not settle a claim that imposes obligations on us without our consent.

16. Suspension and Termination

You can stop using the Services at any time, and you may ask us to close your account by emailing [email protected].

We may suspend or end your access to our accounts, licence keys, hosted services, marketplace or affiliate programme if you materially breach these Terms, if required by law, or if needed to protect the Services, other users or third parties. Where reasonable, we will tell you why and give you a chance to fix the problem first. If we end a paid Service for reasons other than your breach, we will refund the unused part of any prepaid period or credits. Ending access does not affect your GPL rights in code you already have.

Sections 4, 5, 9 (as to amounts owed), 13, 14, 15, 18 and 21 continue after termination.

17. Security Reporting and Copyright Notices

17.1 Reporting a security issue

Please report suspected vulnerabilities through our Patchstack vulnerability disclosure programme or by emailing [email protected]. We aim to acknowledge reports within 3 business days and to fix critical and high-severity issues within 14 days and medium-severity issues within 30 days. These are targets, not guarantees. Please do not access other people's data, disrupt our services, or publicly disclose an issue before we have had a reasonable chance to fix it.

17.2 Copyright complaints (DMCA)

If you believe content on the Website or the marketplace infringes your copyright, send a notice to our designated copyright agent including: your physical or electronic signature; identification of the copyrighted work; identification of the infringing material and where it is located; your contact details; a statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent or the law; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorised to act for the owner. If your content was removed and you believe that was a mistake, you may send a counter-notice as described in 17 U.S.C. § 512(g). We will end the accounts of repeat infringers in appropriate circumstances.

Designated agent: Copyright Agent, Agentic Tech LLC, 773 Derrydown Way, Decatur, GA 30030, USA; phone +1 678-949-0859; email [email protected]. Our agent is listed in the U.S. Copyright Office DMCA Designated Agent Directory.

18. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO TAKE PART IN A CLASS ACTION.

18.1 Try to resolve it informally first

Before starting arbitration or a court case, the party with the complaint must send the other a written Notice of Dispute describing the claim and the relief sought. Send notices to us at [email protected] with the subject line "Notice of Dispute"; we will send notices to the email address on your account. Both sides will try in good faith to resolve the dispute within 60 days of the notice, including by a phone or video call if either side asks. Neither side may start arbitration until that period ends. Time limits for bringing a claim are paused during it.

18.2 Binding individual arbitration

If the dispute is not resolved, you and Agentic Tech agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services (including whether this section applies or is enforceable) will be resolved by binding arbitration on an individual basis, not in court, except as set out in 18.5. The Federal Arbitration Act governs this section. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, if you use the Services for business purposes, its Commercial Arbitration Rules), as modified by this section.The arbitrator may award any individual relief a court could award, but only to the individual party seeking relief. The hearing will take place by video or phone, or in the county where you live, or in DeKalb County, Georgia, as the arbitrator decides is fair.Payment of filing and arbitrator fees will follow the AAA rules; for consumer claims, we will pay any fees above what you would pay to file in court.

18.3 Class action and jury trial waiver

YOU AND AGENTIC TECH EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND AGENTIC TECH EACH WAIVE THE RIGHT TO A JURY TRIAL. If this class waiver is found unenforceable for a particular claim, that claim (and only that claim) will be severed and decided in court under 18.7, after any individual arbitration is complete.

18.4 Mass arbitration

If 25 or more similar demands for arbitration are filed against Agentic Tech by the same or coordinated counsel or organisations within a 90-day period, they will be handled in batches: the AAA will administer them in batches of up to 25 demands, with one arbitrator appointed for each batch, and the remaining demands will be held until earlier batches are resolved. The parties will negotiate in good faith during this process, and fees for held demands will not be owed until those demands are assigned to a batch. A court may resolve any dispute about whether this subsection applies.

18.5 Exceptions

Either side may bring an individual claim in small-claims court if it qualifies and stays there. Either side may also ask a court for an injunction to stop infringement or misuse of intellectual property, or unauthorised access to or abuse of the Services.

18.6 30-day right to opt out

You may opt out of this arbitration agreement by emailing [email protected], with the subject line "Arbitration Opt-Out," within 30 days after you first accept these Terms. Include your name, the email address on your account (if any) and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms. If we change this section in a material way, you may opt out of the changed version within 30 days after it takes effect for you.

18.7 Governing law and courts

These Terms are governed by the laws of the State of Georgia, USA, and applicable US federal law, without regard to conflict-of-laws rules. Any claim not subject to arbitration will be brought only in the state or federal courts located in DeKalb County or Fulton County, Georgia, and both sides consent to those courts' jurisdiction. If you live outside the USA, you keep any protections given to you by the mandatory consumer laws of the country where you live.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above and post a notice on the Website. For material changes, we will also show a notice in the Agent Builder plugin's admin screens.

Changes apply from the date they are posted, except that a material change will not apply to a dispute that arose before it. Where we provide a service to you, we may ask you to accept the updated Terms the next time you use that service (for example, at signup, checkout, licence activation or hosted-AI setup). If you continue to use the Services after changes take effect, or accept them when asked, the updated Terms apply. If you do not agree, stop using the affected Services.

20. General

• Entire agreement: These Terms, with the documents they reference, are the whole agreement between you and us about the Services. The GPL separately governs the code.
• Severability: If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver: If we do not enforce a right, we have not given it up.
• Assignment: You may not transfer your rights under these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, or to an affiliate.
• Events beyond our control: We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of third-party AI providers, hosting or payment services.
• Export and sanctions: You may not use the Services in breach of US export-control or sanctions laws.
• Notices: We may send notices to the email address on your account or post them on the Website.

21. Contact

Questions about these Terms: [email protected], or Agentic Tech LLC, Decatur, Georgia, USA.

Security reports: [email protected] or our Patchstack disclosure programme.