Refund Policy

Last updated: October 6, 2026

1. Introduction

This Refund Policy ("Policy") forms part of the Terms of Service and applies to all purchases made through agentic-plugin.com (the "Website"): Agent Builder Pro licenses, AI agents bought from the marketplace, prepaid credits for our hosted Agentic AI services, and donations.

Agentic Tech LLC ("we," "us," or "our") takes the payment for every purchase on the Website, including marketplace agents sold by independent developers, and handles all refunds. Outside the guarantee in section 2, refunds are at our discretion, except where the law requires them.

2. 14-Day Money-Back Guarantee

We offer a full refund, no questions asked, within 14 calendar days of the purchase date for eligible purchases, provided the request meets the conditions below.

This guarantee applies to:

  • Agent Builder Pro license purchases (Personal, Agency, or other paid tiers);
  • AI agent purchases from the marketplace;
  • Prepaid hosted-AI credits, for credits you have not used (see section 6).

3. How to Request a Refund

  1. Send your refund request to [email protected] using the same email address associated with your account and purchase.
  2. Include the following information:
    • Order number or transaction ID (from Stripe receipt or your account dashboard);
    • License key(s) or purchased agent name(s);
    • Date of purchase;
    • Optional: brief reason for the request (helps us improve the product).
  3. We aim to acknowledge your request within 2 business days and to process eligible refunds within 5–10 business days.

Refunds are issued to the original payment method via Stripe. Processing time for the credit to appear on your statement depends on your card issuer or payment provider (typically 5–10 additional business days).

4. What Is Refunded

  • Pro licenses: the full price you paid for the license;
  • Marketplace agent purchases: the full amount paid for the agent(s);
  • Hosted-AI credits: the price of the credits you have not used;
  • Taxes: any sales tax/VAT we collected, where required by law.

Not refunded: third-party costs you incur directly (e.g., fees charged by an AI provider you connect with your own key), setup/customization work you performed, or any indirect losses.

5. Eligibility & Conditions

To qualify for a refund under the 14-day guarantee, all of the following must be true:

  • The request is submitted within 14 calendar days of the purchase date (timestamped by our system);
  • The purchase was made by the account holder requesting the refund;
  • The license key(s) or access has not been transferred, resold, or shared;
  • You have not previously received a refund for the same product;
  • No evidence of abuse, fraud, chargeback misuse, or violation of the Terms of Service exists.

When a refund is issued, the related license key is revoked and its site activations are deactivated, marketplace agent downloads and updates stop, and refunded credits are removed from your balance. The GPL-licensed code you already have is not affected, but updates, support and hosted features tied to the key end.

6. One-Time Payments, No Automatic Renewal

All purchases on the Website — Pro licenses, marketplace agent licenses and hosted-AI credits — are one-time payments. They do not renew automatically, and we will not charge you again unless you make a new purchase. Licenses expire after one year unless you buy a new license; after that, the code keeps working under the GPL, but updates, support and hosted features linked to the key stop.

If you buy a new license to continue after expiry, that new purchase has its own 14-day guarantee under section 2.

Hosted-AI credits. Credits are used up as you make requests. Unused credits can be refunded within 14 days of purchase under section 2. After 14 days, and for credits already used, credits are not refundable except where the law requires it or where we discontinue the hosted service (see the Terms of Service).

7. Exceptions & Non-Refundable Items

We reserve the right to deny refunds (even within 14 days) or pursue recovery in cases of:

  • Fraudulent purchases, chargeback abuse, or attempts to exploit the policy;
  • Violation of the Acceptable Use Policy or Terms of Service (e.g., using agents for illegal purposes);
  • Multiple refund requests for the same or similar products;
  • Requests submitted after the 14-day window;
  • Custom development work, bespoke agents, or premium support packages explicitly marked non-refundable at purchase.

Digital goods and services are generally non-refundable outside this policy except where required by mandatory consumer law (e.g., EU 14-day cooling-off right, which may be limited for digital content once access is granted and you have been informed of the loss of withdrawal right).

8. Third-Party Marketplace Agents

For agents sold by independent developers on our marketplace:

  • The same 14-day guarantee applies, and developers cannot set their own refund terms;
  • We handle refund processing and customer communication;
  • The developer receives 70% of each sale through Stripe Connect. When we refund a sale, the developer's 70% share is reversed (taken back from the developer's Stripe account or deducted from future earnings) and our 30% platform fee is refunded with it, so you receive the full amount;
  • Any affiliate commission on a refunded sale is also reversed;
  • We may contact the developer for technical verification if abuse is suspected.

9. Donations

Donations are voluntary gifts and are generally not refundable. The minimum donation is $5. If you made a donation by mistake (for example the wrong amount or a duplicate), contact us within 14 days and we will refund it.

10. Chargebacks & Disputes

Please contact us before disputing a charge with your card issuer, so we can try to fix the problem quickly. If you initiate a chargeback without first contacting us, we reserve the right to:

  • Suspend the licenses, credits or access tied to the disputed payment while the dispute is open, and revoke them if the dispute is decided in your favor;
  • Recover the developer's share of a disputed marketplace sale from that developer, as set out in the Marketplace Developer Terms;
  • Pursue recovery of any fees or losses incurred due to a chargeback that is found to be unjustified.

11. Changes to This Refund Policy

We may update this Policy. Changes apply to purchases made after the new version is posted; the version in force on the date of your purchase applies to that purchase. Material changes will be shown with a notice on the Website.

12. Contact Us

For refund requests or questions about this Policy, please contact us at:

We aim to respond to all refund-related inquiries within 2 business days.