---
type: Policy
title: "Example: Returns policy"
description: Demo only — sample returns rules for testing the Knowledge Wiki.
status: stable
tags: [example, returns, shipping]
example: true
generated: { by: system:okf-examples, at: 2026-07-25T00:00:00Z }
---

# Example: Returns policy

> **Demo content.** Agents cannot use this until you turn off the Example flag and adapt it for your business.

We accept returns within **30 days** of delivery with proof of purchase.

## Eligible
- Unopened products in original packaging
- Defective items within 30 days

## Not eligible
- Gift cards and digital downloads
- Final-sale items marked non-returnable

## How to return
1. Contact support with the order number.
2. Receive a return label when eligible.
3. Refunds process after the item is received.
